Terms and conditions
TERMS AND CONDITION
Trader:
Lenka Krivá
Company ID: 57245126
Tax ID: 2122627870
VAT ID: SK2122627870
Registered office:
Dolný Moštenec 302
017 01 Považská Bystrica
Slovakia
Registered in the Commercial Register of the District Court of Trenčín, Section: Sro (Limited Liability Companies), Insert No. 56577/R.
Contact details:
Email: lenka@lenkakriva.com
Phone: +421 907 191 677
Website: www.lenkakriva.com
(hereinafter referred to as the “Trader”)
I. Basic Provisions
These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) are issued in accordance with Act No. 40/1964 Coll., the Civil Code, as amended, Act No. 250/2007 Coll. on Consumer Protection, and Act No. 102/2014 Coll. on Consumer Protection in Distance Selling.
These Terms and Conditions govern the mutual rights and obligations between the Trader and a natural person concluding a purchase contract (hereinafter referred to as the “Buyer”) through the web interface available at:
www.lenkakriva.com
(hereinafter referred to as the “Online Store”).
The provisions of these Terms and Conditions form an integral part of the Purchase Contract. Any arrangements in the Purchase Contract differing from these Terms and Conditions shall prevail.
These Terms and Conditions and the Purchase Contract are concluded in the Slovak language.
II. Information About Goods and Prices
Information about goods, including their price and main characteristics, is provided for each product in the Online Store catalogue.
Prices are stated including VAT and all related charges.
Prices remain valid for the period during which they are displayed in the Online Store.
Product presentations in the Online Store catalogue are for informational purposes only and do not constitute a binding offer to conclude a Purchase Contract.
Information on packaging and delivery costs is displayed in the Online Store. These delivery costs apply primarily to deliveries within the European Union.
Discounts on goods cannot be combined unless agreed otherwise.
III. Order and Conclusion of the Purchase Contract
The Buyer bears all costs related to the use of distance communication means (internet connection, telephone charges). These costs do not differ from the standard rates.
The Buyer may place an order:
• through a registered customer account
• by completing an order form without registration
During the ordering process the Buyer selects:
• the goods
• product parameters
• delivery method
• payment method
Before submitting the order the Buyer may review and modify the entered data.
The order is submitted by clicking the button “Order with obligation to pay.”
Immediately after receiving the order, the Trader sends a confirmation of receipt to the Buyer’s email address. This confirmation is automatic and does not constitute conclusion of the contract.
The Purchase Contract is concluded only when the Trader confirms acceptance of the order by email.
If the Trader cannot fulfil the order, the Buyer will receive a modified offer. The modified offer is considered a new proposal for concluding a Purchase Contract.
All orders accepted by the Trader are binding.
The Buyer may cancel the order until the Trader confirms acceptance of the order.
If an obvious technical error occurs in the price displayed in the Online Store, the Trader is not obliged to deliver the goods at that incorrect price and will notify the Buyer without delay.
IV. Customer Account
After registration in the Online Store the Buyer may access their customer account.
From the customer account the Buyer may place orders.
The Buyer must provide accurate and truthful information when registering or placing orders and must update this information when necessary.
Access to the account is secured by a username and password.
The Buyer may not allow third parties to use the account.
The Trader may cancel a customer account, especially if the Buyer violates these Terms and Conditions or does not use the account for a prolonged period.
The customer account may not be available continuously due to maintenance of the system.
V. Payment Terms and Delivery
Brief information about payment and delivery can be found HERE.
The Buyer may pay for the goods by:
• bank transfer
• cash on delivery
• cash payment at the studio
• card or cash at Packeta pick-up point
• online card payment or online bank transfer via the Comgate payment gateway
Comgate Payments, a.s. is a licensed payment institution supervised by the Czech National Bank.
Payments are secured and encrypted.
Contact:
ComGate Payments, a.s.
Gočárova třída 1754 / 48b
Hradec Králové
Email: platby-podpora@comgate.cz
Phone: +420 228 224 267
The Buyer must also pay delivery costs associated with shipping.
Goods may be delivered:
• to the address specified by the Buyer
• to a parcel pick-up point
• by personal collection at the studio
The Buyer must inspect the package upon delivery.
Ownership of the goods passes to the Buyer upon full payment and acceptance of the goods.
VI. Withdrawal from the Contract
Registered customers may exercise their right of withdrawal through their customer account in the “Orders” section by clicking the “Withdraw from Order” button.
Non-registered customers may exercise their right of withdrawal by using the online withdrawal form HERE or the printable version of the withdrawal form HERE.
A Buyer acting as a consumer has the right to withdraw from the Purchase Contract.
Where the Purchase Contract has been concluded at a distance (through the Online Store) or outside the Trader’s business premises, and the Trader has duly informed the Buyer of the right of withdrawal, the conditions, time limits and procedures for exercising that right, including the withdrawal form, the Buyer is entitled to withdraw from the Purchase Contract without giving any reason and without incurring any penalty.
The withdrawal period is 14 calendar days and begins to run:
• on the day the Buyer receives the last item, where the goods ordered under one order are delivered separately,
• on the day the Buyer receives the last part or last piece, where the goods consist of several items or parts,
• on the day the Buyer receives the first delivery, where the goods are supplied repeatedly over a defined period.
The Buyer acknowledges that, pursuant to applicable consumer protection legislation, the right of withdrawal does not apply in certain cases, including goods made to the consumer’s specific requirements, custom-made goods, or goods made specifically for an individual customer.
To meet the withdrawal deadline, the Buyer must send a clear statement expressing the intention to withdraw from the Purchase Contract before the withdrawal period expires.
Registered customers may exercise their right of withdrawal through their customer account in the “Orders” section by clicking the “Withdraw from Order” button and completing the online withdrawal form.
Non-registered customers may exercise their right of withdrawal by using the online withdrawal form HERE or the printable version of the withdrawal form HERE. If the withdrawal is submitted in paper form, the completed form must be sent to the Trader’s e-mail or postal address stated in these Terms and Conditions.
The Trader will confirm receipt of the withdrawal request without undue delay.
A Buyer who has withdrawn from the Purchase Contract is required to return the goods to the Trader within 14 days from the date of withdrawal. The Buyer bears the cost of returning the goods, including cases where the goods cannot be returned by standard postal services due to their nature.
If the Buyer withdraws from the Purchase Contract, the Trader shall refund all payments received from the Buyer, including delivery costs, without undue delay and no later than 14 days from the date of withdrawal. Refunds will be made using the same payment method used by the Buyer unless the Buyer expressly agrees to another method and no additional costs are incurred.
If the Buyer selected a delivery method other than the least expensive delivery option offered by the Trader, the Trader shall refund the delivery costs only up to the amount corresponding to the least expensive delivery method available.
The Trader is not obliged to issue a refund before receiving the returned goods or before the Buyer provides proof that the goods have been sent back, whichever occurs first.
The goods must be returned undamaged, unworn, clean and, where possible, in their original packaging. The Trader is entitled to offset any compensation for damage to the returned goods against the Buyer's claim for a refund of the purchase price.
The Trader reserves the right to withdraw from the Purchase Contract in the event of stock depletion, unavailability of the goods, or where the manufacturer, importer or supplier has discontinued production or supply of the goods. In such cases, the Trader shall inform the Buyer without undue delay via the e-mail address provided in the order and shall refund all payments received, including delivery costs, within 14 days of the notice of withdrawal.
Custom-Made Garments
Some products offered in the Online Store are made individually according to the customer's requirements or adjusted to the Buyer's specific measurements or specifications.
In such cases, the garment is created specifically for one particular customer. In accordance with applicable consumer protection legislation, the right of withdrawal without stating a reason does not apply to goods made to the customer's individual requirements.
Each such order is prepared with the utmost care and attention. Whenever possible, we always strive to find a fair and satisfactory solution for our customers. If you have any questions or individual requests, please feel free to contact us at any time.
VII. Returns & Alterations
Each garment is designed with great attention to cut, material, and craftsmanship, with the intention that it becomes a long-lasting piece in the wearer’s wardrobe.
If the garment does not fit you perfectly after delivery, it can often be adjusted with a small alteration to the length or fit. For designer garments, such adjustments are a natural part of adapting the piece to the individual wearer.
If you are unsure about the size or would like to discuss possible alterations, please feel free to contact us. We will be happy to help you find the best solution.
VIII. Liability for Defects
The Trader is responsible for ensuring that the goods are free from defects upon delivery.
The Buyer may claim defects occurring within 24 months from receipt of the goods.
In case of defects the Buyer may request:
• replacement of the goods
• a reasonable discount
• withdrawal from the contract
Complaints must be processed without undue delay and no later than 30 days from the date of submission.
The Buyer will be informed about the result of the complaint procedure in writing.
IX. Communication
All written communication between the Trader and the Buyer may be conducted via email.
The Buyer may contact the Trader via the email address stated in these Terms and Conditions.
The Trader may contact the Buyer using the email address provided in the order or customer account.
X. Personal Data
All personal data provided during cooperation are considered confidential.
Personal data are used solely for the purpose of fulfilling the contract unless the Buyer grants explicit consent for other purposes.
The Buyer may receive marketing emails related to similar products unless the Buyer unsubscribes.
The email address may be stored for 3 years from the last contract concluded between the parties.
More information can be found in the Privacy Policy HERE.
XI. Alternative Dispute Resolution
Consumer disputes may be resolved out of court by the Slovak Trade Inspection Authority.
Slovenská obchodná inšpekcia
P.O. BOX 29
Bajkalská 21/A
827 99 Bratislava
https://www.soi.sk
Consumers may also use the Online Dispute Resolution platform:
http://ec.europa.eu/consumers/odr
XII. Final Provisions
All legal relationships between the Trader and the Buyer are governed by the laws of the Slovak Republic.
All intellectual property rights related to the Online Store belong to the Trader.
Copying or using website content without permission is prohibited.
The Trader may amend these Terms and Conditions.
The Purchase Contract and these Terms and Conditions are archived electronically and are not publicly accessible.
An annex to these Terms and Conditions is the Withdrawal Form HERE.
These Terms and Conditions take effect on:
19 June 2026